How Can We Help?
Our customer support team is available Monday through Saturday. We’re here to answer product questions, assist with orders, and help you find what you need.
Shipping & Returns
Free shipping on orders $100+ (3+ drinks ship at a reduced rate). Easy returns within 30 days. Track your package in real time.
COA Requests
Every product is third-party lab tested. View or request a Certificate of Analysis for any item.
Order Issues
Missing items, damaged products, or wrong order? We’ll make it right within 24 hours.
Website Issue?
Button not working? Page looks wrong? Let us know and we’ll fix it fast.
Send Us a Message
We typically respond within 24 hours during business days.
Quick Answers
Common questions about shipping, legal compliance, and order status.
Is this legal? How can you ship cannabis?
Yes! All products are 100% Farm Bill compliant hemp-derived cannabinoids containing under 0.3% Delta-9 THC on a dry weight basis, making them fully legal under federal law to ship nationwide to 49 US states (excluding Idaho).
How long does shipping take?
Orders placed before 2:00 PM EST ship the same day, Monday through Saturday. Standard delivery typically takes 3–5 business days via USPS.
What is your return policy?
We offer a 30-day satisfaction guarantee. Unopened items receive a full refund, while opened items may be exchanged for store credit within 30 days of delivery.
How do Guru Bucks work?
Guru Bucks are our loyalty rewards program. You automatically earn points on every purchase which convert into instant dollar discounts during checkout on future orders.
Do you offer local delivery or in-store pickup?
Yes! All 6 of our retail dispensary and lounge locations (Apopka, DeLand, Durham, Orlando, Sanford, and Winston-Salem) are open daily for in-store pickup.
Is the packaging discreet?
Absolutely. All packages arrive in plain boxes without product labels or cannabis branding. The return label states “POB Ventures.” for complete privacy.
Where can I find lab results (COA)?
You can view complete third-party lab certificates of analysis on our Lab Results page or by scanning the QR code printed on your product packaging.
I didn’t receive my order / it’s taking too long.
Check your tracking link sent via email. If your package is delayed past 5 business days, reach out to info@chronic-gurus.com and we will resolve it for you.