Frequently Asked Questions
Quick answers to the questions we hear most. Can’t find what you need? Contact our support team below.
Shipping & Delivery
How long does shipping take?
Orders typically ship within 1–2 business days from our Florida facility via USPS Ground Advantage or Priority Mail. Standard delivery takes 2–5 business days depending on your destination.
How do I track my order?
As soon as your package ships, an automated confirmation email containing your tracking number and link is sent to your inbox. You can also view live tracking updates anytime inside your account dashboard.
My order says “delivered” but I haven’t received it
Postal carriers occasionally mark packages as “delivered” up to 24 hours before actual drop-off. Please check with household members or neighbors. If it has not arrived after 24 hours, contact us at info@chronic-gurus.com and we will investigate.
I entered the wrong shipping address – can I change it?
If your order has not shipped yet, email us immediately at info@chronic-gurus.com with your order number and updated address. Once a package is handed to USPS, address modifications are no longer possible.
My package arrived damaged
We take great care in packaging, but if an item arrives damaged, please email photos of the damaged box and contents to info@chronic-gurus.com within 48 hours of delivery so we can issue a replacement right away.
Orders
How do I check my order status?
Log in to your account and navigate to the “Orders” tab. You will see real-time status updates ranging from processing and packing to shipped.
Can I cancel my order?
Orders can be cancelled before fulfillment has begun. Please email info@chronic-gurus.com immediately with your order details.
My order is on hold – what does that mean?
An order may be placed on temporary hold for payment authorization or address verification. Check your email for notifications from our support team or contact info@chronic-gurus.com.
Refunds & Returns
What is your refund policy?
We stand behind our farm-fresh products with a 30-day satisfaction guarantee. If you receive a defective or incorrect item, reach out to info@chronic-gurus.com for an exchange or full refund.
How long do refunds take?
Once approved, refunds are issued immediately back to your original payment method. Depending on your financial institution, funds appear within 3 to 5 business days.
How do I check the status of my refund?
You will receive an automated email notification as soon as your refund is initiated. If you have questions, email info@chronic-gurus.com with your order number.
Payment & Checkout
My payment was declined — what should I do?
Please double-check your billing address, card number, CVV, and expiration date. Ensure your card issuer supports online purchases. If issues persist, try an alternate card or contact support.
I was charged but didn’t receive an order confirmation
First, check your email spam/promotions folder. If you see a charge on your statement but no confirmation email within 15 minutes, email info@chronic-gurus.com and we will verify your order status.
Products
My vape cartridge / disposable isn’t working
Make sure your disposable device is fully charged or that your 510-thread battery is turned on (5 rapid clicks). If your cartridge remains unresponsive, contact info@chronic-gurus.com for troubleshooting or a free replacement.
I received the wrong item in my order
We apologize for any error! Send a picture of the items received to info@chronic-gurus.com and we will dispatch the correct items immediately at no additional charge.
Account & Guru Bucks
How do I reset my password?
Click “Lost Your Password?” on the login page, enter your registered email address, and follow the secure link sent to your inbox to reset your password.
What are Guru Bucks and how do I use them?
Guru Bucks are our customer loyalty points program. You automatically earn points on every order which can be redeemed at checkout for direct dollar discounts on future purchases.
I didn’t receive Guru Bucks for my last order
Guru Bucks post to your account balance once order fulfillment is completed. If points are missing 24 hours after delivery, reach out to info@chronic-gurus.com and we will credit your balance.
Do Guru Bucks expire?
Guru Bucks remain active as long as your account makes at least one purchase every 12 months. Points will only expire after 365 days of account inactivity.